Vca Raleigh Hills Animal Hospital

Vca Raleigh Hills Animal Hospital is a veterinary clinic in Portland, Oregon, located at 4905 SW 77th Ave, Portland, OR 97225. Recent client feedback includes both positive experiences with staff communication and professionalism and negative experiences related to appointment documentation practices and aspects of medical decision-making for urinary issues in a cat.

Services

•Veterinary care for cats (mentioned in multiple reviews)
•Urinalysis for urinary concerns (mentioned in a review)
•Discussion of urine culture testing and antibiotic prescribing for suspected bacterial urinary issues (mentioned in a review)
•Clinical documentation during appointments; one reviewer described use of an AI scribe/recording and raised consent and privacy concerns

Pricing

No published pricing information is available.

People

Staff members mentioned by name include Dr. Tiau and Nolan; one review also references an office manager (not named).

Reviews

Google reviews show a 4.5/5 rating from 192 reviews. Positive themes in recent comments include staff being kind, professional, and supportive across vets, technicians, and front-desk team members, including praise for calm communication and guidance during a cat’s health issues. Negative themes include one reviewer alleging appointment recording without consent and concerns about the use and accuracy of an AI scribe (they later noted signage was added), and another reviewer describing dissatisfaction with handling of a cat’s urinary problem, including feeling dismissed, concerns about delays in antibiotics, and mention of a $400 charge for a culture test.

Reviews for Vca Raleigh Hills Animal Hospital

Note: Showing the 5 most recent Google reviews out of 192 we track in total. Recent reviews may not be representative of overall sentiment.

Sarah Pruitt

5 days ago

This place has had doctors that record without consent and uses AI. You will not be notified or given an option to opt out. This is against the law. FYI Oregon privacy statute ORS 165.540. This includes AI scribes. The office manager told me I was making a big deal out of nothing. This is not a place where ethical and legal standards are prioritized. Edited 08/20. My friend who also uses the practice has told me they put up signage now. If this review concerns you - I’d encourage you to ask the office manager these questions. My concern is that I also use AI at work so I know how inaccurate it can be - it shouldn’t be relied on as a source of truth without validation. 1. What AI scribe do you use, and who is the vendor? 2. Exactly what does the AI capture during my appointment? 3. Is the audio or transcript stored, and if so, for how long and where? 4. Is my information or my pet’s medical information used to train or improve AI models? 5. Who can access the recordings, transcripts, and AI-generated notes? 6. Does a veterinarian review and approve every AI-generated note before it becomes part of the medical record? 7. What happens if the AI makes a mistake or leaves out important information? Am I accountable for AI mistakes or will the clinical hold themselves accountable? 8. Can I opt out of AI scribing or ask you to stop recording at any point? 9. What security and privacy protections does the AI vendor provide? 10. What happens to my data if you stop using the AI vendor? And finally: * Does a veterinarian review and approve the AI-generated note before it becomes part of my pet’s medical record? * How do you prevent the AI from misunderstanding medical terminology, medications, dosages, or symptoms? * Have you had any errors caused by the AI? * What happens if the AI-generated note is wrong? * Is the veterinarian still responsible for the accuracy of the medical record?

James Francis

5 months ago

Angelique Lascialfari

6 months ago

Worse expérience ever. The vet refuse to give me an antibiotic for my cat who has blood on her urine and was completely fine otherwise. Instead he told me that my cat was « A DIVA » and brought me back home with a définition of « idiopatic cyst » of course I paid for urinary analysis. The day after he call me again telling me that « ho yes there is plenty of bacteria so to provide antibiotics it will be 400$ for a culture. » but as mentionned to him, I am now in an other city, my cat is now being for 3 days with blood on her urine and no solution from them. Hopefully I went to the emergency to Bridgeton Veterinary and they did an amazing job. They understood that I was running out of time, that I knew my cat and they were able to prescribe the appropriate antibiotic. They did not insult me or my cat, they did not send me back home with no solution. They did not make me waste my time and my money. I do strongly recommand then and I do strongly recommand you to avoid the vet I saw yesterday.

Dáithí O'Donnell

6 months ago

In the last several months, I've had to spend a lot more time here than I would prefer, dealing with my cat's health issues. The only thing that has made that process bearable is how excellent the staff has been. From the vets to the techs to the front desk staff, everyone here has been dedicated, kind, passionate, and professional. They have made a very difficult process so much easier, and I'm so grateful to them for it.

Heather Hilden

9 months ago

Holy cow this place is amazing. Having little experience with vets, I wasn’t sure what to expect. I was just shy of looking up how much I could sell my 22 year old son for. But the team here was not only friendly (Nolan was so polite and calming), but also knowledgeable and beyond fair. I went home with both my cat and my son!! They helped me help my baby who has been struggling. We’re fortunate enough that there seems to be an easy solution and I am so relieved. Dr Tiau and the hospital manager (I’m so sorry I didn’t get your name) were amazing. I can’t say enough positive things about our experience here. Thank you for all of the help you provided, not just for Piper, but for me too.