Scales & Tails Exotic Pet Clinic

Scales & Tails Exotic Pet Clinic is an exotic-focused veterinary clinic in Portland, Oregon, located at 4325 SW Beaverton Hillsdale Hwy. On Google, it is rated 4.3/5 from 140 reviews. Recent feedback is mixed, with several pet owners describing attentive medical care and follow-up, and a few describing phone communication problems.

Services

•Veterinary care for exotic pets, including rabbits and reptiles (rabbits and a bearded dragon are specifically mentioned)
•Bird appointments are referenced (budgies are mentioned)
•Assessment and treatment planning for ongoing conditions (examples include chronic respiratory issues, mobility issues, and a persistent eye issue)
•Medication support, including expedited medication in one case
•Follow-up communication after appointments is mentioned in one review
•Some emergency-related responsiveness is mentioned by a reviewer (responses on closed days in emergency situations)

Pricing

No published pricing information is available.

People

A staff member named Kate is mentioned in one review regarding a phone interaction.

Reviews

Google reviews show a 4.3/5 rating from 140 reviews. Recent comments frequently mention gentle handling, thorough exams, clear explanations, and supportive follow-up, including for complex or ongoing issues in rabbits and a bearded dragon. Negative themes in a couple of reviews focus on difficulty reaching the clinic by phone, lack of response after voicemails, and one report of a rude or unprofessional phone interaction.

Reviews for Scales & Tails Exotic Pet Clinic

Note: Showing the 5 most recent Google reviews out of 140 we track in total. Recent reviews may not be representative of overall sentiment.

Cedar Crum

2 months ago

I have been taking my two rabbits, Lotus and Mr. Kips here for almost two years now. This is the best exotic vet I have ever been to. The staff is so compassionate, accommodating, and sweet. Mr. Kips has chronic respiratory issues and is now getting older and having mobility issues, and they are making sure he is as comfortable and cared for as possible.

Madison Jade

9 months ago

Do not recommend, Kate was super rude and extremely unprofessional when I talked to her on the phone. I have also called before and had no response even after leaving a voicemail.

Mandy

11 months ago

I called up them up couple of times and nobody answer the phone. So, I decided to write-in to them to make an appointment for my budgies. Surprisingly, this is their response which amazed me! Sometimes, it's important to hire a right staff otherwise it's likes helping the boss to chase away the customer.

Kristin BriAnne Guy

11 months ago

I brought my bunny, Fred, to scales and tails for the first time, and I was so impressed by the level of care, compassion, and thoroughness we received. Fred has been dealing with a stubborn eye issue for a long while, and this is the first time I’ve left an appointment truly feeling hopeful, informed, and supported. The entire staff was kind, patient, and so gentle with Fred. They took their time, explained everything clearly, and made sure I understood the treatment plan and what to expect. I never felt rushed, and I really appreciated how much they truly care about their patients. Even after the appointment, their communication and follow-up have been incredible, something that means a lot when you’re dealing with an ongoing issue and just want your pet to feel better. I’m beyond grateful for the experience we had here, and I highly recommend scales and tails to anyone looking for a knowledgeable, compassionate, and trustworthy team for their exotic pets. I finally feel like Fred is in the right hands.

Cassie

1 year ago

I’ve been through many vets in the years of having animals, and this is the very first time that I feel 100% safe with them. They are VERY transparent about everything before hand, if you have questions they answer asap even on days they are closed (if emergency) They are very friendly, VERY thorough with checking everything your baby may need. My bearded dragon suddenly got very sick and they got her in faster than I expected honestly. You can tell how much they love and care about the animals and their jobs. I was leaving for a week and they rushed my babies medicine so she could have it and not wait until I got back. This vet saved my babies life. I usually don’t write reviews (I tend to forget about them tbh) but I wanted to make sure that I got my voice out there for them🖤 If you have exotics this is the best place you can go to get help for your baby